Most common
problems & fixes

Is your Hoover U5063-/65-/67-/73-930,u5059-/57-930 letting you down? Don't worry, we're here to help. Check out our list of the most common problems and how to fix them yourself.

Cleaner won’t run

Not firmly plugged in or no voltage in wall plug

Plug unit in firmly and check fuse or breaker

Cleaner won’t pick up

Hose connector inserted incorrectly or bag full

Re-insert hose connector properly or change paper bag

Cleaner hard to push

Incorrect carpet height setting or agitator brush roll worn

Move nozzle control knob to type of carpet or replace brush roll

Hose clogged

Obstruction in hose or tools

Remove obstruction and re-attach hose to cleaner

View all problems & fixes

Quick setup

Follow these easy steps to get your Hoover U5063-/65-/67-/73-930,u5059-/57-930 Vacuum Cleaner up and running in no time.

1

Unpack and Identify Parts

Remove all parts from the carton and identify each item, particularly small items. Ensure all components, such as hose, wand(s), crevice tool, furniture nozzle, and dusting brush, are located before disposing of the cardboard packing.

2

Assemble the Handle

Place the upper and lower handle sections on a flat surface with the cord hooks on top. Push the sections together firmly until they click into place.

3

Attach the Cord Protector

Pull the cord tight and press it into place at each of the three notches indicated. Ensure the cord protector is securely in place.

View the rest of the steps

Cleaning Powerhouse!

The Hoover U5063-/65-/67-/73-930 series is known for its impressive Cleaning Effectiveness Per Amp Rating! It's all about maximizing dirt removal without wasting energy.

Tool-tastic!

This vacuum comes with a fantastic tool set including a hose, wand(s), crevice tool, furniture nozzle, and dusting brush. Perfect for reaching every nook and cranny!

Troubleshooting

The Hoover U5063-/65-/67-/73-930,u5059-/57-930 Vacuum Cleaner has some known problems that occur often. Here are some easy to do solutions for the problems or error codes your Hoover might be giving you.

Cleaner won't run

The cleaner is not operational because it is not receiving power. Ensure that the cleaner is firmly plugged into a functional electrical outlet. If the outlet is not providing power, check the fuse or circuit breaker and replace or reset as necessary.

Cleaner won't pick up

The cleaner is not effectively picking up dirt and debris. Several issues may cause this: ensure the cleaner is properly plugged in, check and replace a blown fuse or reset a tripped breaker, replace a broken or worn belt, replace a worn agitator brush roll, change the paper bag if full, or adjust the nozzle control knob to match the carpet height for optimal cleaning.

More Troubleshooting

Authorized Service Outlets

For authorized service outlets in the U.S.A., call 1-800-944-9200. In Canada, contact Hoover Canada in Burlington, Ontario at 1-800-263-6376.

Assembly Instructions

It is crucial to follow all assembly instructions in order. If assistance is needed, call 1-800-944-9200 for authorized service outlet locations or 1-330-499-9499 for the Consumer Response Center.

Replacing the Belt

When purchasing a new belt, request Hoover part No. 38528-027. Disconnect the cleaner from the electrical outlet before replacing the belt.

Bag Door Replacement

To replace the bag door, insert the tabs on the bottom into the slots in the bag compartment and ensure all edges of the paper bag are inside.

Cleaning Effectiveness Per Amp Rating

This vacuum's Cleaning Effectiveness Per Amp is determined by dividing its cleaning effectiveness by its amperage.

Operating Voltage

Operate the cleaner only at the voltage specified on the bottom plate. This appliance has a polarized plug to reduce the risk of electric shock.

Maintenance and Parts Ordering

Items like disposable bags, belts, bulbs, spare tools, and air freshener tablets can be ordered directly from The Hoover Company in North Canton, Ohio.

Agitator Replacement

The agitator can be replaced with a single row (Hoover part No. 48414-051) or double row of brushes (Hoover part No. 48414-049). Disconnect the cleaner from the outlet before replacing.

Attachments and Safety

Use only attachments recommended by The Hoover Company to avoid hazards. Always follow the basic precautions and read all instructions before using this appliance.

Using the Vacuum Cleaner

Do not use the vacuum cleaner outdoors or on wet surfaces to reduce the risk of fire, electric shock, or injury.

Tool Set and Hose Usage

The tool set includes a hose, wand(s), crevice tool, furniture nozzle, and dusting brush. Turn the cleaner off before attaching or removing the hose.

Handle Positions

The handle has three positions: upright for storage and tool use, operating for general cleaning, and low for reaching under furniture.

Warranty Information

The Hoover appliance is warranted against original defects in material and workmanship for one full year from the date of purchase for normal household use.

Clearing Obstructions

To check for obstructions, turn off the cleaner, disconnect from the outlet, and remove the hose. Open the hose door to remove any visible obstruction.

Contact Information

For further assistance, contact The Hoover Company Consumer Response Center at 330-499-9499 or Hoover Canada at 1-800-263-6376.

Maintenance

Check out our tips to prevent many common issues and extend the life of your Hoover Vacuum Cleaner.

Regular Check for Obstructions

To prevent problems, regularly check for obstructions in the hose and tools. Ensure the cleaner is turned off and disconnected from the electrical outlet before inspection. Open the hose door and carefully remove any visible obstructions. If no obstruction is found but the problem persists, consult a Hoover Factory Service Center or an Authorized Warranty Service Dealer.

Use Recommended Attachments

Always use only the attachments recommended by The Hoover Company to avoid hazards and ensure optimal performance. Using unauthorized attachments may cause damage.

Replace Belts and Brush Rolls

Regularly check the condition of the belt and brush rolls. Replace the belt if it is stretched, cut, or broken with a genuine HOOVER belt. Similarly, replace the agitator if the brushes are worn out to maintain cleaning effectiveness.

Clean and Maintain the Hose

Clean the hose by wiping off dirt with a cloth dampened in a liquid detergent. Regular maintenance of the hose ensures continued cleaning effectiveness.

Proper Use and Handle Positioning

Ensure the vacuum cleaner is used only for its intended purpose. Familiarize yourself with the handle's three positions: upright for storage and when using cleaning tools, operating for general operation, and low for reaching under furniture.

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tech specs

Need more info? Please have a look at the tech specs of the watch. We’ve used Latest technology & quality materials

General Specifications

  • Model Numbers: U5063-930, U5065-930, U5067-930, U5073-930, U5059-930, U5057-930

Performance

  • Cleaning Effectiveness Per Amp: Determined by dividing the model’s Cleaning Effectiveness by its Amps
  • Cleaning Effectiveness: Measured by ASTM Test Method F608-89

Warranty

  • Domestic Use Warranty: Full One Year Warranty against original defects in material and workmanship

Tools and Attachments

  • Included Tools: Hose, Wand(s), Crevice Tool, Furniture Nozzle, Dusting Brush

Electrical Specifications

  • Voltage Requirement: Operate cleaner only at specified voltage on bottom plate
  • Plug Type: Polarized plug (one blade is wider than the other)

Replacement Parts

  • Belt: Hoover part No. 38528-027
  • Bulb: 12 volt, wedge base type 912 bulb, Hoover Part No.27313-101
  • Agitator Brushes: Single row - Hoover part No. 48414-051, Double row - Hoover part No. 48414-049

Usage and Operation

  • Handle Positions: Upright for storage, Operating for general use, Low for reaching under furniture
  • ON/OFF Switch: Located on the side of handle

Hoover U5063-/65-/67-/73-930 and U5059-/57-930 Vacuum Cleaners: High-Performance Cleaning Solutions

The Hoover U5063-/65-/67-/73-930 and U5059-/57-930 vacuum cleaners are quintessential models designed for superior cleaning performance and user convenience. Equipped with a robust Cleaning Effectiveness Per Amp Rating, these models ensure maximum dirt removal efficiency while minimizing energy consumption. The vacuum cleaners come with a comprehensive tool set, including a hose, wands, a crevice tool, furniture nozzle, and a dusting brush, providing versatile cleaning options for different surfaces and hard-to-reach areas. The user-friendly design incorporates an easy-to-use hose connection system and a practical handle with three positions for varied cleaning needs, enhancing maneuverability and storage convenience. Additionally, a full one-year warranty underscores Hoover's commitment to quality and customer satisfaction, ensuring these appliances are built to last while providing peace of mind to users. Perfect for domestic use, these Hoover models stand as a testament to reliable and efficient home cleaning solutions.