Most common
problems & fixes

Is your Zanussi ZX99/5W,ZX97/5W,ZX99/3W letting you down? Don't worry, we're here to help. Check out our list of the most common problems and how to fix them yourself.

Interior Light does not work

Appliance is not plugged in, not switched on, no power to the appliance, or the bulb is not fitted correctly or has fused.

Plug in the appliance, switch on the appliance, check the main fuse box, refit the bulb or replace with a new bulb.

The appliance does not cool

Doors not closed properly, door opened frequently, temperature control knob not set correctly, or food introduced into the appliance recently.

Close the doors properly, avoid frequent opening, reset temperature control knob, and allow the appliance to cool down.

Doors do not close

Appliance is not level, doors are incorrectly aligned, or food is preventing the doors from shutting.

Level the appliance, re-align the doors, and re-position the food.

Noises

Appliance may not be level or something may be vibrating inside.

Level the appliance and check that contents and shelves are properly positioned.

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Quick setup

Follow these easy steps to get your Zanussi ZX99/5W,ZX97/5W,ZX99/3W Refrigerator up and running in no time.

1

Unpacking

Remove all transit packaging, including the door transit retainers located under the plinth and shelf retainers.

2

Positioning

Locate the appliance in a well-ventilated, dry room. Ensure the back of the appliance is close to a wall, but leave the required distance for ventilation.

3

Levelling

Level the appliance by turning the 2 adjustable feet at the front. The appliance must be level to prevent vibration and excessive noise, and to ensure the doors shut correctly.

View the rest of the steps

Cool & Eco-Friendly

The Zanussi ZX99/5W, ZX97/5W, and ZX99/3W have a refrigeration system and insulation that are completely free of CFCs and HCFCs. How's that for keeping it cool and caring for the planet?

Dimension Details

These models stand tall and proud! The ZX99/5W reaches a height of 2000mm, while the ZX97/5W and ZX99/3W are both 1850mm tall. All are 595mm wide and 670mm deep. Perfect for fitting in spaces that need a touch of cool.

Troubleshooting

The Zanussi ZX99/5W,ZX97/5W,ZX99/3W Refrigerator has some known problems that occur often. Here are some easy to do solutions for the problems or error codes your Zanussi might be giving you.

ON/OFF Button Light

Indicates that the appliance is turned on when illuminated. To turn the appliance on or off, press the ON/OFF button continuously for 3 seconds.

Door Alarm

The alarm sounds and the alarm button flashes red when the doors are left open. Press the alarm button to switch off the alarm; the light will stop flashing but remain red. Ensure that doors are properly closed to prevent the alarm from sounding.

Temperature Alarm

An alarm sounds and the temperature alarm button light flashes when the internal temperature is too high for safe frozen food storage. To switch off the alarm, press the alarm button. The audible signal will stop and the light will stop flashing. Ensure doors are closed, check for power failures, and that large quantities of food are not overloading the appliance.

More Troubleshooting

Safety Instructions

Ensure bottles and cans are not placed in the freezer compartment as they may burst. Always follow the manufacturer's recommended food storage times to ensure safety and quality.

Freezer and Refrigerator Capacity

The gross capacity for the fridge compartment is 246 liters for ZX99/5W and ZX99/3W, and 205 liters for ZX97/5W. The freezer compartment offers a gross capacity of 130 liters for ZX99/5W and ZX97/5W, and 95 liters for ZX99/3W.

Energy Saving Advice

To save energy, locate the appliance in a cool, well-ventilated room, and ensure air openings are unobstructed. Pack food in airtight packages to avoid unnecessary frosting.

Door Reversal

The door can be reversed by following specific instructions, such as changing the self-closing system and relocating hinges to the opposite side. Ensure proper alignment and sealing of the door gasket.

Guarantee Conditions

Zanussi offers a 12-month guarantee against defects in workmanship or materials, provided the appliance is installed and used as per instructions. All service work must be undertaken by a Zanussi Service Force Centre.

Technical Specifications

The Zanussi ZX99/5W(SI), ZX97/5W(SI), and ZX99/3W refrigerators have dimensions of 2000x595x670 mm, 1850x595x670 mm, and 1850x595x670 mm respectively. They operate on a 220-240V / 50Hz power supply with a total power absorbed of 150W. Energy consumption varies slightly among models, ranging from 357.7 to 397.85 kWh/year.

Control Panel Features

The control panel includes a freezer temperature control, fridge temperature control, ON/OFF button, door alarm, temperature alarm, and a fast freezer button, allowing precise temperature management and alerts.

Maintenance and Cleaning

Before performing maintenance or cleaning, disconnect the appliance from the electricity supply. For cleaning, ensure that the appliance is switched off and the interior is free of food to prevent smells.

Normal Operating Sounds

Occasional fan noises are normal as they help circulate air effectively. Ensure the appliance is level to prevent vibrations and noises.

Handling Power Failures

In the event of a power failure, avoid opening the refrigerator doors to maintain the temperature. The appliance will cool down once power is restored.

Maintenance

Check out our tips to prevent many common issues and extend the life of your Zanussi Refrigerator.

Proper Placement and Ventilation

Locate the appliance in a cool, well-ventilated room and ensure that the air openings of the cabinet are not obstructed. This helps in maintaining optimal cooling efficiency and prevents the appliance from overworking.

Avoid Overloading and Proper Storage

Do not push food together too much; allow air to circulate around each item. Store food in airtight packages to prevent unnecessary frosting and odours affecting other food items.

Temperature Settings

Ensure the freezer and fridge thermostats are set to the correct temperature. This avoids the appliance working continuously and helps in maintaining the desired cooling effect.

Cleaning and Maintenance

Regularly clean the condenser at the bottom of the appliance using a vacuum cleaner. Ensure the door seals are clean and free from debris to maintain proper sealing.

Door Alignment and Closure

Ensure the appliance is level and doors are aligned correctly. Close the doors properly to prevent warm air from entering, which can cause the appliance to work harder.

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tech specs

Need more info? Please have a look at the tech specs of the watch. We’ve used Latest technology & quality materials

Dimensions and Size

  • Height: 2000 mm (ZX99/5W), 1850 mm (ZX97/5W, ZX99/3W)
  • Width: 595 mm
  • Depth: 670 mm

Power and Energy

  • Power Supply: 220-240V / 50Hz
  • Total Power Absorbed: 150W
  • Energy Consumption (kWh/year): 397.85 (ZX99/5W), 372.3 (ZX97/5W), 357.7 (ZX99/3W)
  • Energy Consumption (kWh/day): 1.09 (ZX99/5W), 1.02 (ZX97/5W), 0.98 (ZX99/3W)

Capacity

  • Freezing Capacity (Kg/24hrs): 10 (ZX99/5W, ZX97/5W), 9 (ZX99/3W)
  • Gross Capacity Fridge (liters/cu.ft): 246/8.7 (ZX99/5W, ZX99/3W), 205/7.3 (ZX97/5W)
  • Gross Capacity Freezer (liters/cu.ft): 130/4.6 (ZX99/5W, ZX97/5W), 95/3.4 (ZX99/3W)
  • Net Capacity Fridge (liters/cu.ft): 242/8.6 (ZX99/5W, ZX99/3W), 200/7.1 (ZX97/5W)
  • Net Capacity Freezer (liters/cu.ft): 95/3.4 (ZX99/5W, ZX97/5W), 68/2.4 (ZX99/3W)

Zanussi ZX99/5W, ZX97/5W, ZX99/3W Refrigerators

The Zanussi ZX99/5W, ZX97/5W, and ZX99/3W models are designed to meet diverse refrigeration needs with efficiency and style. These refrigerators boast environmentally friendly technology as their refrigeration systems and insulation are free from CFCs and HCFCs. With dimensions that cater to both compact and spacious kitchen environments, they maintain a standard width of 595mm and depth of 670mm, while heights vary to accommodate different storage needs. Operating on a power supply of 220-240V / 50Hz and consuming energy efficiently, these models ensure lower electricity bills. The ZX99/5W and ZX99/3W offer a gross fridge capacity of 246 liters, ideal for larger households, while the ZX97/5W provides 205 liters. The freezing capability is robust, with a capacity of up to 10kg/24hrs in the ZX99/5W and ZX97/5W, ensuring your frozen foods are well-preserved. Each model features a thoughtful design to maximize storage and maintain optimal food freshness, making them a reliable choice for modern homes.