Most common
problems & fixes

Is your Dyson DC18 letting you down? Don't worry, we're here to help. Check out our list of the most common problems and how to fix them yourself.

Use of parts not in accordance with the Owner’s Manual

Improper use of parts or accessories

Refer to the Owner’s Manual for correct parts usage

Careless operation or handling

Misuse, abuse, and/or lack of maintenance

Follow maintenance guidelines in the Owner’s Manual

External sources such as weather

Environmental factors affecting performance

Store the product in a dry and safe location

Blockage in vacuum system

Obstruction in the brushbar or hose

Turn off, unplug, clear blockage, and reset

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Quick setup

Follow these easy steps to get your Dyson DC18 Vacuum Cleaner up and running in no time.

1

Unpack the Vacuum Cleaner

Carefully remove the Dyson DC18 Vacuum Cleaner from its packaging. Ensure all components are included: the vacuum body, wand, hose, and any additional tools or attachments. Check that all parts are free from damage.

2

Assemble the Wand and Hose

Attach the wand to the main body of the vacuum. Ensure it clicks into place securely. Next, connect the hose to the wand, making sure it is firmly attached without any gaps.

3

Attach Additional Tools

If your model includes additional tools such as a crevice tool or brush, attach these to the designated storage points on the vacuum cleaner for easy access during cleaning.

View the rest of the steps

Slim and Sleek

The Dyson DC18 is known for its slim design, making it easy to store and maneuver around furniture. It's like the ninja of vacuum cleaners!

Brushbar Magic

The brushbar automatically resets to 'ON' every time you start the machine. It's always ready to tackle any challenge!

Troubleshooting

The Dyson DC18 Vacuum Cleaner has some known problems that occur often. Here are some easy to do solutions for the problems or error codes your Dyson might be giving you.

Blockage

The machine is blocked, causing it to overheat and automatically shut off. Turn off and unplug the machine. Clear the blockage, then let it cool down before restarting.

Brushbar Obstruction

The brushbar is obstructed, preventing it from rotating. Turn off the power, unplug the machine, and remove the obstruction. Press the RESET button located on the top of the cleaner head before restarting.

Overheat

The machine has overheated due to overuse or blockage. Unplug the machine and allow it to cool down. Check for blockages and clear them before restarting.

More Troubleshooting

Safety Precautions

Always turn off the Dyson DC18 before connecting or disconnecting the motorized nozzle. Avoid handling the plug or appliance with wet hands to reduce the risk of electric shock. Do not use the appliance without the clear bin and filters in place.

Operating Instructions

The vacuum must only be used as rated, with Dyson recommended attachments and parts. Ensure the brushbar is off when vacuuming delicate flooring, and do not insert objects into the machine's openings.

Maintenance Tips

Empty the clear bin when full by turning off and unplugging the vacuum. Avoid picking up sharp objects, as they may damage the machine. For maintenance not covered in the manual, consult the Dyson Helpline.

Static and Electrical Safety

Certain carpets may generate small static charges in the clear bin or wand, which are not related to the electricity supply. The vacuum features a polarized plug to reduce electric shock risks.

Usage Restrictions

The Dyson DC18 should not be used near heat sources, over the cord, or to pick up water, liquids, or burning objects. It should also not be used above you on stairs or outdoors without appropriate Dyson accessories.

Customer Care and Warranty

For questions or service, contact the Dyson Helpline with your serial number. Your Dyson vacuum cleaner is covered by a five-year limited warranty, which includes all labor and parts for defects in material and workmanship.

Brushbar and Wand Use

The brushbar resets to 'ON' when in the cleaning position. Turn it off for bare floors or delicate surfaces. Ensure the machine is upright when adjusting settings or using the wand and tools.

Maintenance

Check out our tips to prevent many common issues and extend the life of your Dyson Vacuum Cleaner.

Regularly Empty the Clear Bin

Turn off the power and unplug the vacuum cleaner before emptying the clear bin. Ensure the bin is emptied frequently to maintain suction performance.

Properly Maintain the Filter

Wash the filter regularly with cold water. Do not use detergent. Allow it to air dry for at least 12 hours before refitting. Ensure the filter is completely dry to avoid damage.

Avoid Obstructions

Do not insert hands or objects into the clear bin unless it is emptied and rinsed. Clear blockages immediately to prevent motor strain. Turn the power off and unplug before clearing any obstructions.

Safe Usage Practices

Do not use the vacuum cleaner near heat sources, to pick up water or liquids, or on flammable objects. Avoid using the vacuum on stairs above you to prevent falls and injuries.

Brushbar Care

The brushbar will stop if obstructed. Clear blockages and press the reset button on the cleaner head before restarting. Turn off the brushbar when vacuuming delicate floors.

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tech specs

Need more info? Please have a look at the tech specs of the watch. We’ve used Latest technology & quality materials

Design and Build

  • Model Number: DC18
  • Weight: Approx. 6.6 kg (14.5 lbs)
  • Dimensions: Height 107 cm x Width 28 cm x Depth 31 cm
  • Color: Iron/Silver/Yellow

Performance

  • Suction Power: 200 AW (Air Watts)
  • Cyclone Technology: Root Cyclone™ technology
  • Brush Bar Control: On/Off for carpet and hard floors

Capacity and Filtration

  • Bin Volume: 1.7 liters
  • Filtration System: Lifetime washable HEPA filter

Features

  • Hose Length: 4.6 m (15 ft)
  • Power Cord Length: 7.5 m (24.6 ft)
  • Wand: Quick-draw telescope reach wand

Warranty and Support

  • Warranty: 5-year limited warranty
  • Customer Support: Dyson Helpline available