Most common
problems & fixes

Is your Hotpoint FFM91 letting you down? Don't worry, we're here to help. Check out our list of the most common problems and how to fix them yourself.

Fridge freezer will not work

Plug not firmly positioned in the socket outlet or power supply not switched on

Check plug is firmly positioned and power supply is switched on

Fridge freezer is making a lot of noise

Rear pipe work not clear of the wall or other obstacles

Ensure rear pipe work is clear of obstacles

Temperature is too warm

Incorrect temperature setting

Adjust the temperature setting

Freezer door is difficult to open

Door seal is functioning correctly, causing suction

Wait a few minutes for pressure to equalize before reopening

View all problems & fixes

Quick setup

Follow these easy steps to get your Hotpoint FFM91 Refrigerator up and running in no time.

1

Choose a Location

Locate your fridge freezer away from sources of heat such as cookers, radiators, and direct sunlight as extreme temperatures will affect its performance. Ensure there is a minimum of 100mm (4 inches) between the top of the fridge freezer and the ceiling or the underside of a wall cupboard.

2

Ventilation

Ensure that ventilation openings are kept clear of obstruction to prolong the life of the fridge freezer and minimize running costs.

3

Position the Appliance

Move the fridge freezer into its final location using the sides of the cabinet. Allow a space of 600mm (24 inches) in front to allow the door to open.

View the rest of the steps

Satisfaction Guaranteed!

Hotpoint offers a unique 90-day satisfaction guarantee on your FFA91 or FFM91 fridge freezer. If you're not satisfied, you get your money back—now that's confidence!

Whirr-tastic Valve

Listen closely! The FFA91 and FFM91 feature a valve that opens and closes to let cold air in, creating a fun whirring sound. Who knew a fridge could be so musical?

Troubleshooting

The Hotpoint FFM91 Refrigerator has some known problems that occur often. Here are some easy to do solutions for the problems or error codes your Hotpoint might be giving you.

Flashing Downwards Arrow

The fridge compartment is warming to reach 4˚C. This is a normal process as the fridge works to maintain an optimal temperature. No action is required unless the temperature fails to stabilize.

Flashing Upwards Arrow

The fridge compartment is cooling to reach 4˚C. Allow the fridge time to reach the desired temperature. Ensure the door is closed properly and avoid placing hot items inside.

Buzzer Sounding

High Temperature warning symbol is activated. Press the cancel button to silence the buzzer. Check if the fridge freezer was recently installed, loaded with a large quantity of food, or if the doors are closed properly. The symbol will go out when the temperature normalizes.

More Troubleshooting

Installation and Placement

It's important to position the Hotpoint FFA91 and FFM91 fridge freezer away from heat sources such as cookers and radiators. Ensure there's a 100mm (4 inch) gap above for ventilation. This placement helps prolong the appliance's lifespan, minimizes condensation, and reduces operating noise.

Safety Precautions

Do not store poisonous, flammable, or dangerous substances in the fridge freezer. Avoid using aerosol sprays for cleaning or defrosting. Always ensure the mains cable is not trapped under or behind the appliance during installation or movement.

Maintenance and Cleaning

Regular cleaning is advised to keep the fridge freezer in optimal condition. Before cleaning, switch off the power supply and unplug the appliance. Clean the interior with mild detergent and warm water, ensuring all parts are dry before plugging back in.

Holiday Mode

To save energy while away, set the fridge compartment to a warmer setting without affecting the freezer. Remove perishables from the fridge to prevent spoilage.

Door Space and Accessibility

Ensure there is a 600mm (24 inch) space in front of the fridge freezer to open the door fully. If positioned next to a unit, a 30mm (1¼ inch) gap is advisable at the hinge side for easy furniture removal.

Temperature Control

The fridge compartment should be set to 4°C. If the temperature drifts, arrows will indicate whether the compartment is warming or cooling. No arrows mean the compartment is at the desired temperature. Use a fridge freezer thermometer for accurate readings, but avoid mercury-filled thermometers to prevent health hazards if broken.

Troubleshooting

If the fridge freezer is not operating, check that the plug is firmly in the socket and the power supply is on. Refer to the troubleshooting section if issues persist after these checks.

Fast Freeze Function

For freezing fresh food, activate the Fast Freeze feature by pressing the switch 24 hours prior to placing the food inside. This ensures optimal freezing conditions and food preservation.

Warranty and Service

The appliance includes a 12-month parts and labor guarantee. A further 5-year free parts guarantee is available if repairs are carried out by Hotpoint engineers. Service options are available post-guarantee from Hotpoint's extensive repair network.

Power Cut Alerts

The Food Defrost Alert symbol indicates if a power cut caused the freezer temperature to rise to unsafe levels. If displayed, consume, cook, or discard the affected food. The alert will remain until manually cancelled.

Maintenance

Check out our tips to prevent many common issues and extend the life of your Hotpoint Refrigerator.

Location and Ventilation

Choose a location for your fridge freezer away from heat sources, ensuring a 100mm (4 inch) gap above for adequate ventilation to prevent overheating and ensure efficient operation.

Installation Precautions

Install the fridge freezer according to the instructions, ensuring ventilation openings are clear. Take care to avoid damaging the rear pipes during installation or movement.

Leveling the Appliance

Adjust the front feet to level the fridge freezer, preventing rocking, vibrations, and ensuring door alignment.

Defrosting Instructions

Do not use electrical devices or mechanical tools for defrosting other than those supplied with the appliance, to prevent damage.

Cable and Appliance Stacking

Ensure the mains cable is not trapped and do not stack other appliances on top of the fridge freezer to prevent damage and instability.

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tech specs

Need more info? Please have a look at the tech specs of the watch. We’ve used Latest technology & quality materials

General Specifications

  • Model: FFA91, FFM91
  • Brand: Hotpoint

Dimensions and Installation

  • Minimum Space to Open Door: 600mm (24 inches)
  • Ventilation Gap: 100mm (4 inches)
  • Room Temperature Range: 6˚C to 38˚C

Temperature Control

  • Fridge Compartment Temperature Setting: 4˚C
  • Fast Freeze Function: Available

Safety Features

  • High Temperature Warning: Visual and Audible Alerts

Special Features

  • Food Defrost Alert: Indicates Temperature Rise Due to Power Cut
  • Vacation Mode: Energy Saving Setting

Hotpoint FFA91 and FFM91 Refrigerators

The Hotpoint FFA91 and FFM91 refrigerators are designed to bring efficiency and style into your kitchen. With a focus on reliability, these models offer a spacious interior that ensures ample storage for all your fresh and frozen goods. The advanced cooling system ensures that your food stays fresh for longer, maintaining optimal temperatures within the compartments. These refrigerators are equipped with intuitive controls, allowing you to effortlessly adjust settings to suit your needs. The sleek design, combined with energy-efficient technology, makes the Hotpoint FFA91 and FFM91 a perfect choice for modern households looking to reduce their environmental footprint without compromising on performance.