Most common
problems & fixes

Is your Hotpoint FFP187MG letting you down? Don't worry, we're here to help. Check out our list of the most common problems and how to fix them yourself.

Replacement of consumable items or accessories

Consumable items such as plugs, cables, batteries, light bulbs, fluorescent tubes, and starters need replacement over time due to wear and tear.

Purchase genuine replacement parts and accessories to ensure proper functioning.

Technical difficulties within the first 90 days

New appliances may experience technical difficulties shortly after installation.

Contact the dedicated helpdesk team for advice and assistance, or arrange for an engineer to call.

Alteration or interference with the appliance

The appliance has been altered, serviced, maintained, dismantled, or interfered with by unauthorized personnel.

Ensure that any repair work is undertaken by authorized personnel or appointed agents.

Electrical supply concerns

Uncertainty about the electrical supply to the machine.

Consult a qualified electrician before use to avoid electrical hazards.

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Quick setup

Follow these easy steps to get your Hotpoint FFP187MG Refrigerator up and running in no time.

1

Unpacking the Refrigerator

Carefully remove the refrigerator from its packaging. Make sure to clear away all packaging materials, including any protective films, tapes, or labels stuck to the appliance. This ensures the refrigerator is ready for use and prevents any damage caused by leaving packaging materials on the appliance.

2

Positioning the Refrigerator

Place the refrigerator in a suitable location. Ensure it is away from direct sunlight and sources of heat such as ovens and radiators. The refrigerator should be on a flat, stable surface to prevent vibrations and noise. Leave at least a few centimeters of space around the appliance to allow for adequate ventilation.

3

Connecting to Power

Plug the refrigerator into a dedicated electrical outlet, ensuring the voltage matches the specifications on the rating plate of the appliance. Avoid using extension cords or multi-way adapters, which can lead to electrical overload and potential hazards.

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Brilliant Warranty

Worried about your appliance breaking down? Fear not! With a fabulous 5-year parts guarantee, your Hotpoint is in safe hands. Register now and enjoy peace of mind!

Eco-Friendly Vibes

Hotpoint is all about being green and clean! They use quality recycled components to keep costs down and minimize waste. Mother Earth approves!

Free Helpdesk Service

Hotpoint offers a dedicated team to provide free advice and assistance with your appliance if you experience any technical difficulties within the first 90 days of ownership. Contact the Hotpoint Service Hotline for telephone assistance or to arrange for an engineer's visit. If unresolved, the machine will be replaced or refunded.

Parts and Accessories

A full range of genuine replacement parts and accessory products is available to protect and hygienically clean your appliance, ensuring it looks good and functions efficiently throughout its life.

Recycling & Disposal Information

Hotpoint is committed to environmental responsibility by using quality recycled components to keep customer costs down and minimize material wastage. Instructions for responsible disposal of packaging and old appliances are included.

Electrical Supply Advice

If unsure about the electrical supply to your machine, consult a qualified electrician before use. The appliance is certified to conform to specific EEC directives for low voltage equipment.

Extended Guarantees

A selection of repair protection plans is available to cover repair expenses for the life of your policy, with contact details provided for further information.

After Sales Service

Hotpoint provides access to a large service team in Europe, with 400 skilled telephone advisors and 1100 qualified engineers available to ensure fast, reliable local service. Essential contact information is provided for both the UK and Republic of Ireland customers.

Appliance Registration

To benefit from a free 5-year parts guarantee, you must register your appliance with Hotpoint. Contact details for registration are provided for both the UK and Republic of Ireland.

5 Year Parts Guarantee

Hotpoint offers a free 5-year parts guarantee upon registration, with the condition of parts being fitted by authorized engineers.

12 Months Parts and Labour Guarantee

The appliance is covered by a manufacturer's guarantee that includes breakdown repairs for 12 months from the purchase date, subject to certain conditions such as proper installation and domestic use only.

Maintenance

Check out our tips to prevent many common issues and extend the life of your Hotpoint Refrigerator.

Regular Cleaning

Ensure to regularly clean the inside and outside of your Hotpoint FFP187MG and FFP187MP refrigerator. Remove any expired food items and wipe down surfaces with a mild detergent and warm water. Avoid using abrasives or harsh chemicals that might damage the refrigerator surfaces.

Defrosting

Defrost the freezer compartment periodically to maintain efficient cooling. Accumulated ice can reduce the efficiency of the unit and increase energy consumption.

Door Seals

Inspect the door seals regularly to ensure they are clean and free from debris. A tight seal prevents warm air from entering the refrigerator, maintaining its efficiency.

Temperature Settings

Check and adjust the temperature settings appropriately. The refrigerator should be set to around 37°F (3°C) and the freezer to 0°F (-18°C) for optimal performance.

Avoid Overloading

Do not overload the refrigerator or freezer compartments as it can obstruct air circulation and reduce cooling performance. Leave space around items for air to flow freely.