Most common
problems & fixes

Is your Hotpoint HME35 letting you down? Don't worry, we're here to help. Check out our list of the most common problems and how to fix them yourself.

The display does not illuminate.

The plug has not been inserted into the electrical socket, or not far enough to make contact, or there is no power in the house.

Ensure the plug is properly inserted and check the power supply.

The motor does not start.

The appliance comes with a motor protection control.

Refer to the start-up instructions and ensure the motor protection control is set properly.

The refrigerator and the freezer do not cool well.

The doors do not close properly or the seals are damaged.

Check and ensure the doors are closing properly and the seals are intact.

The food inside the refrigerator is beginning to freeze.

The REFRIGERATOR OPERATION knob is not on the correct setting.

Adjust the REFRIGERATOR OPERATION knob to the appropriate setting.

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Quick setup

Follow these easy steps to get your Hotpoint HME35 Refrigerator up and running in no time.

1

Positioning the Appliance

Place the Hotpoint HME35 Refrigerator in a well-ventilated, humidity-free room. Ensure it is far away from any sources of heat such as direct sunlight or electric stoves. Do not obstruct the rear fan grills to allow for proper ventilation.

2

Electrical Connections

After transporting the appliance, place it vertically and wait at least 3 hours before plugging it into the electricity mains. Ensure the appliance is earthed and the plug complies with legal standards. If unsure about the electrical supply, consult a qualified electrician.

3

Initial Cleaning

Before starting the appliance, clean the compartments and accessories thoroughly using lukewarm water and bicarbonate.

View the rest of the steps

Super Freeze Magic!

The Hotpoint HME35 comes with a 'Super Freeze' function that will make you feel like a magician! It rapidly freezes your goodies, preserving the taste and freshness like a time capsule.

Ice Party Time!

Hosting a party? The HME35's 'Ice Party' function is your perfect wingman! It cools your drinks at lightning speed, and even comes with a special bucket to keep them chilled.

Troubleshooting

The Hotpoint HME35 Refrigerator has some known problems that occur often. Here are some easy to do solutions for the problems or error codes your Hotpoint might be giving you.

A1 Error Code

This code indicates excessive heating in the freezer compartment, potentially due to a momentary power failure. To address this issue, ensure that the freezer door is closed properly. The freezer will attempt to maintain a temperature of 0°C to safeguard the food. You can silence the alarm by pressing the SELECT button. If the issue persists, inspect the food for spoilage and consider cooking it before refreezing.

A2 Error Code

This code signals that the temperature inside the freezer has risen to excessively high levels, posing a risk to stored food. Check the conditions of the stored food; it may be necessary to discard it if it's spoiled. To return to normal operation, power off the appliance using the FREEZER OPERATION and APPLIANCE ON/OFF Knob, and then turn it back on.

Door Open Alarm

This alarm is triggered when the refrigerator door is left open for more than two minutes. To resolve this, simply close the refrigerator door. If the door remains open for more than four minutes, the alarm will intensify. Press the SELECT button to silence the alarm.

More Troubleshooting

Installation and Positioning

The Hotpoint HME35 Refrigerator requires careful installation and positioning. It should not be installed outdoors or in covered areas exposed to the elements. Ensure the appliance is placed in a well-ventilated area and avoid direct sunlight to maintain optimal performance.

A.I.R. System

The refrigerator features an Advanced Integrated Refrigeration (A.I.R.) System that maintains a constant temperature to keep food fresh for longer. It quickly restores the correct temperature even when the door is frequently opened, thanks to its efficient circulation of cold air.

Automatic Defrosting

The refrigerator compartment is equipped with an automatic defrosting function, where defrost water is channeled to the back of the appliance and evaporated by the heat from the compressor. Regular cleaning of the discharge hole is recommended to prevent blockages.

Maintenance and Care

Regular maintenance includes cleaning the appliance to avoid mold and unpleasant odors, ensuring the light bulb is functioning, and managing frost build-up with the provided scraper. These steps help maintain the appliance's efficiency and longevity.

Troubleshooting and Assistance

For any malfunctions, check if they can be resolved using the troubleshooting section before contacting service. Provide the model and serial number when seeking assistance to facilitate quick and accurate support.

Control Panel Features

The control panel of the HME35 includes a REFRIGERATOR OPERATION Knob, a FREEZER OPERATION and APPLIANCE ON/OFF Knob, and several function buttons like MODE and SELECT. These controls allow you to adjust temperatures, activate functions like SUPER FREEZE, and manage alarm buzzers.

Super Freeze Function

The SUPER FREEZE function rapidly lowers the temperature in the freezer compartment to freeze food quickly. This is especially useful when adding large amounts of unfrozen food, ensuring quality and freshness are preserved.

Holiday Function

The HOLIDAY function allows the appliance to operate at optimal temperatures with minimal energy consumption when you are away for an extended period. It sets the refrigerator to +12°C and the freezer to -18°C automatically.

Safety Precautions

The appliance should be used by adults for storing and freezing food products following the manual's instructions. Avoid misuse and contact with wet hands or feet, and ensure it is not exposed to rain or storms.

After Sales Service

Hotpoint offers a comprehensive after-sales service, including a 12-month parts and labor guarantee and free replacement parts for the first 5 years if fitted by a Hotpoint engineer. Extended warranties and repair services are also available to ensure continued customer satisfaction.

Maintenance

Check out our tips to prevent many common issues and extend the life of your Hotpoint Refrigerator.

Installation and Positioning

Place the Hotpoint HME35 Refrigerator in a well-ventilated room free from humidity. Ensure it's not exposed to direct sunlight and is placed away from heat sources. Do not block the rear fan grills, as good ventilation is essential for optimal compressor and condenser function.

Door Management

Avoid keeping the refrigerator door open for extended periods or opening it too frequently, as this can lead to increased energy consumption and affect cooling efficiency. Ensure the doors close properly and seals are intact to prevent cold air from escaping.

Temperature Settings

Use the REFRIGERATOR OPERATION and FREEZER OPERATION knobs to adjust the temperatures appropriately for each compartment. Consider using the SUPER COOL and SUPER FREEZE functions to quickly achieve desired temperatures when initially loading the refrigerator or freezer.

Food Storage and Loading

Do not overload the appliance as cold air circulation is necessary for food preservation. Ensure that food items do not contact the back wall of the refrigerator. Avoid placing hot foods directly into the refrigerator to prevent an unnecessary increase in internal temperature and energy consumption.

Defrosting Procedures

Regularly defrost the freezer if ice builds up. If the frost layer exceeds 5 mm, manual defrosting is required. Use the provided scraper for this purpose. The refrigerator has an automatic defrosting function; regularly clean the discharge hole to ensure proper water flow.

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tech specs

Need more info? Please have a look at the tech specs of the watch. We’ve used Latest technology & quality materials

General Specifications

  • Model Number: HME35
  • Manufacturer: Hotpoint
  • Voltage: 220 - 240 V
  • Frequency: 50 Hz
  • Power Consumption: 150 W
  • Refrigerant Type: R 134 a

Capacity

  • Total Gross Capacity: 340 Liters

Design and Build

  • Country of Manufacture: Italy
  • Color: Varies by model

Features

  • Advanced Integrated Refrigeration System: Yes
  • Super Freeze Function: Yes
  • Super Cool Function: Yes
  • Holiday Function: Yes
  • Ice Party Function: Yes

Control and Display

  • Control Panel: Yes
  • Temperature Control: Electronic

The Hotpoint HME35 Refrigerator/Freezer: A Perfect Blend of Functionality and Design

The Hotpoint HME35 is an exceptional refrigerator/freezer combination that exemplifies efficiency and innovative design. This model is equipped with an Advanced Integrated Refrigeration (A.I.R.) System, which ensures consistent cooling and helps maintain the freshness of your food by quickly restoring optimal temperature levels, even with frequent door openings. The HME35 features a user-friendly control panel that allows for precise temperature adjustments, while its SUPER COOL and SUPER FREEZE functions offer rapid cooling and freezing capabilities. Additionally, the appliance includes a convenient HOLIDAY function, which optimizes energy consumption during extended absences. Its sleek design, coupled with practical features like removable shelves and multi-use bins, makes the Hotpoint HME35 a versatile and reliable addition to any modern kitchen. With a commitment to durability and performance, this model stands out as a prime choice for those seeking both style and functionality in their kitchen appliances.