Most common
problems & fixes

Is your Samsung C138STB letting you down? Don't worry, we're here to help. Check out our list of the most common problems and how to fix them yourself.

Condensation inside the oven

Normal occurrence due to cooking

No action needed unless excessive

Food not cooked at all

Timer not set or Start button not pressed

Ensure timer is set and Start button is pressed

Food overcooked or undercooked

Incorrect cooking length or power level

Adjust cooking time and power level according to food type

Oven causes interference with radios or televisions

Normal slight interference during operation

Install away from televisions, radios, and aerials

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Quick setup

Follow these easy steps to get your Samsung C138STB Oven up and running in no time.

1

Unpacking and Installation

Remove all packing materials inside the oven. Install the roller ring and turntable. Ensure that the turntable rotates freely.

2

Positioning the Microwave

This microwave oven has to be positioned so that the plug is accessible. Maintain a space of 20 cm above, 10 cm behind, and 10 cm on the sides of the oven. The oven should be placed 85 cm above the floor.

3

Connecting to Power

Plug the power cord into an outlet. Ensure the power supply is stable to avoid interruptions.

View the rest of the steps

Language Selection Adventure

Every time you plug in your Samsung microwave, it invites you on a language selection journey! Bonjour, Hola, or Hello? The world is your oyster!

Crust Master

With the Samsung crusting plate, pizzas and pastries stay crispy and delicious, making sogginess a thing of the past!

Troubleshooting

The Samsung C138STB Oven has some known problems that occur often. Here are some easy to do solutions for the problems or error codes your Samsung might be giving you.

E3

The 'E3' message is automatically activated prior to the microwave oven overheating. Depress the ' ' key to utilize the initialization mode. If the 'E3' message persists, contact your local Samsung customer service center for further assistance.

11111

This message indicates the low scroll speed setting. Press the Stop ( ) and Select ( ) buttons at the same time for about one second to change the scroll speed. Use the dial knob to select the desired scroll speed.

55555

This message indicates the high scroll speed setting. Press the Stop ( ) and Select ( ) buttons at the same time for about one second to change the scroll speed. Use the dial knob to select the desired scroll speed.

More Troubleshooting

Power Source and Consumption

The Samsung oven operates on a power source of 230V ~ 50 Hz AC. It has a maximum power consumption of 3100 W, with specific consumption levels for microwave, grill, and convection modes at 1400 W, 1300 W, and 1700 W respectively.

Dimensions and Weight

The external dimensions are 556 x 557 x 324 mm, while the oven cavity measures 369 x 391.7 x 252 mm. It has a volume of 1.3 cubic feet and weighs approximately 24 kg, with a shipping weight of around 30 kg.

Glass Bowl and Crusting Plate

Models such as C138STB and C138STF come with a glass bowl for roasting, while models like C138STT and C138STF include a crusting plate to improve browning and crispiness of foods like pastries and pizza.

Roasting Spit Feature

The roasting spit is designed for barbecue cooking, allowing for even cooking without the need to turn the meat. This feature is available in models such as C138STB and C138STF.

Control Panel and Cooking Modes

The oven features multiple cooking modes, including microwave, convection, and combination settings, which can be adjusted using the control panel. Pre-programmed settings are available for different food types.

Multi-Spit for Kebab

The multi-spit with 6 kebab skewers is perfect for barbecuing a variety of foods such as meat, poultry, fish, vegetables, and fruits, enhancing the oven's versatility in cooking.

Output Power and Frequency

The oven provides an output power range of 100 W to 900 W across six levels, operating at a frequency of 2450 MHz.

Grill Combination Cooking

This model supports grill combination cooking, enhancing the versatility and functionality of the oven for various cooking styles.

Heating Element Positions

The heating element can be positioned horizontally for convection cooking and grilling, and vertically for spit roasting in specific models like C138STB and C138STF.

Temperature and Time Settings

Users can set the oven temperature from 40°C to 250°C across eight preset levels, with a maximum cooking time of 60 minutes. Preheating instructions are provided for optimal cooking results.

Junior/Snack Cook Feature

This feature offers auto programs for popular children's snacks and trendy finger foods, detailing quantities, standing times, and recommendations for optimal cooking.

Grill Function

The grill-heating element is located at the top of the cavity, and preheating it for 4 minutes can enhance the browning effect. Suitable cookware for grilling includes flameproof metal dishes.

Maintenance

Check out our tips to prevent many common issues and extend the life of your Samsung Oven.

Regular Cleaning

Ensure the inside of the oven is cleaned after each use with a mild detergent solution. Allow the microwave oven to cool before cleaning to avoid injury. This prevents food particles or oils from damaging the painting and reducing the oven's efficiency.

Door and Seal Maintenance

Keep the door and door sealing surfaces clean by wiping them after use with a damp cloth, followed by a soft dry cloth. Ensure no residues accumulate that may prevent the door from closing correctly.

Avoid Using Damaged Equipment

Do not operate the oven if the door, door seals, or power cable is damaged. Contact a qualified microwave service technician for repairs to ensure safety.

Proper Storage

If storing the oven temporarily, choose a dry, dust-free place as dust and dampness can affect the working parts of the oven adversely.

Safety with Flammable Materials

Never allow flammable materials to come into contact with any interior area of the oven. If smoke is observed, keep the oven door closed and switch off or disconnect the oven from the power supply.

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tech specs

Need more info? Please have a look at the tech specs of the watch. We’ve used Latest technology & quality materials

Power Specifications

  • Power Source: 230V ~ 50 Hz AC
  • Power Consumption - Maximum Power: 3100 W
  • Power Consumption - Microwave: 1400 W
  • Power Consumption - Grill (heating element): 1300 W
  • Power Consumption - Convection (heating element): 1700 W
  • Output Power: 100 W / 900 W - 6 levels (IEC-705)
  • Operating Frequency: 2450 MHz

Dimensions

  • Outside Dimensions (W x D x H): 556 x 557 x 324 mm
  • Oven Cavity Dimensions: 369 x 391.7 x 252 mm
  • Volume: 1.3 Cubic feet

Weight

  • Shipping Weight: 30 kg approx.
  • Net Weight: 24 kg approx.

Features

  • Grill Combination Cooking: Available
  • Glass Bowl: Included for certain models
  • Crusting Plate: Included for certain models
  • Roasting Spit: Available for certain models

Temperature Settings

  • Temperature Range: 40°C to 250°C in eight preset levels
  • Maximum Cooking Time: 60 minutes

Samsung Microwave Oven Series: C138ST, C139ST

The Samsung C138ST and C139ST microwave oven series exemplify cutting-edge technology combined with practical functions to suit modern kitchens. These models, including the C138STB, C138STT, C138STF, C139STB, C139STT, and C139STF, offer versatile cooking solutions with features like grill combination and convection modes. Designed for efficiency, the microwave ovens boast a power consumption of up to 3100W, with microwave output power adjustable across six levels from 100W to 900W, ensuring precise cooking. These ovens include innovative accessories such as a glass bowl and crusting plate, enhancing the cooking experience by keeping pastries crisp and enabling perfect roasting. With dimensions that fit seamlessly into any kitchen space, the ovens also incorporate a user-friendly interface offering multi-language display options, making them accessible to a global audience. Safety is paramount with features like a child safety lock, ensuring peace of mind. The Samsung C138ST and C139ST series are designed not only to meet but exceed culinary expectations, providing a blend of style, power, and technology.