Most common
problems & fixes

Is your Samsung DJ68-00321M letting you down? Don't worry, we're here to help. Check out our list of the most common problems and how to fix them yourself.

Motor does not start

No power supply or thermal cut-out activated

Check cable, plug and socket. Leave to cool.

Suction force is gradually decreasing

Nozzle, suction hose or tube is blocked

Check for blockage and remove it.

Cord does not rewind fully

Cord is twisted or wound unevenly

Pull the cord out 2-3m and push the cord rewind button.

Vacuum cleaner does not pick up dirt

Crack or hole in hose

Check hose and replace if required.

View all problems & fixes

Quick setup

Follow these easy steps to get your Samsung DJ68-00321M Vacuum Cleaner up and running in no time.

1

Read Safety Instructions

Before operating the vacuum cleaner, carefully read all safety instructions to ensure proper use and prevent accidents. Make sure the appliance is used indoors only.

2

Check Voltage Compatibility

Verify that the voltage of your electricity supply matches the voltage indicated on the rating plate located at the bottom of the vacuum cleaner.

3

Assemble the Dust Pack

Insert the assembled dust pack into the main body of the vacuum cleaner. Ensure that the sponge and filter are placed correctly inside the dust pack.

View the rest of the steps

The Dust Buster

The Samsung DJ68-00321M comes with a unique dust pack system. Just slide out the dust bin, give it a rinse, and you're ready to roll again! It's like a spa day for your vacuum cleaner.

Filter Fiesta

Equipped with a HEPA filter, this vacuum ensures your home stays fresh and clean. The filter clicks into place with a satisfying snap—music to your ears!

Troubleshooting

The Samsung DJ68-00321M Vacuum Cleaner has some known problems that occur often. Here are some easy to do solutions for the problems or error codes your Samsung might be giving you.

Filter Check Indicator Red

The filter check indicator turns red when the inlet is floating 10 cm above the flat floor, indicating that the filter needs to be cleaned. Clean the filter thoroughly as per the cleaning instructions to resolve the issue.

Dust Full Light

Once the dust reaches the dust full mark or the dust full light is on, it indicates that the dust bin needs emptying. Empty the dust bin completely and ensure it is clean before placing it back into the vacuum cleaner.

Motor Does Not Start

The motor of the vacuum cleaner does not start due to no power supply or thermal cut-out. Check the cable, plug, and socket for proper connections, and ensure the vacuum has cooled down if thermal cut-out has occurred.

More Troubleshooting

Product Registration

Register your Samsung DJ68-00321M Vacuum Cleaner at www.samsung.com/register for a better service experience.

Assembly Instructions

Assemble the dust pack into the main body and insert the sponge and filter into the dust pack for optimal performance.

Power Control

Operate the vacuum using the ON/OFF switch or the remote handle control. If the remote does not work, use the control button on the machine's body.

Operating Modes

Select between MIN, MID, and MAX modes for different cleaning needs, such as delicate surfaces or heavily soiled carpets.

Dust Bin Management

Empty the dust bin before it is full to maintain efficiency. Rinse with cold water if necessary, and ensure it's properly clicked back into place.

Important Safeguards

Ensure to read all instructions carefully before operating the unit. It is designed for indoor use only.

Cleaning the Outlet Filter

Replacement filters are available at local Samsung distributors. Ensure the plug is removed from the socket before cleaning or maintenance.

Dust Pack Maintenance

Clean the dust pack when suction is weak. Ensure the filter is completely dry before reinstallation, allowing 12 hours for drying.

Safety Precautions

Do not use the vacuum without a dust bin or for picking up matches, live ashes, or cigarette butts. Keep away from heat sources.

Troubleshooting

For issues like reduced suction or motor not starting, check for blockages, ensure proper assembly, and refer to an authorized service agent if needed.

Maintenance

Check out our tips to prevent many common issues and extend the life of your Samsung Vacuum Cleaner.

Regularly Clean the Dust Pack

Ensure to clean the dust pack when the suction is significantly weakened or if you hear a shaking sound of the inlet stuck to the floor. Shake and tap the dust from it and put it back into the machine. Make sure the filter is completely dry before reinserting, allowing 12 hours for it to dry.

Empty the Dust Bin

Remove the dust bin by pressing the button and separating the dust bin cover. Dispose of the dust in a plastic bag, especially if you have asthma or allergies. Close the dust bin cover and push it into the vacuum cleaner until you hear a 'click' sound.

Check for Blockages

If the suction force is gradually decreasing, check the nozzle, suction hose, or tube for blockages and remove them. Avoid picking up hard or sharp objects as they may damage cleaner parts.

Replace or Clean Filters

If suction is reduced, check and clean the filters. Remove the motor protection filter and wash it with water. Let it dry in the shade for more than 12 hours before reassembly. Also, check the HEPA filter and dust it if necessary.

Brush Maintenance

Remove waste matter such as dust and hair tangled around the brushbar using scissors. For pet hair or fiber on carpets, remove dust inside the brush housing using a dry duster or crevice tool. Reassemble the brushbar into the rotating belt and click the transparent screen cover back into place.

)

tech specs

Need more info? Please have a look at the tech specs of the watch. We’ve used Latest technology & quality materials

General Specifications

  • Model: DJ68-00321M
  • Usage: Indoor use only

Power Control

  • Power Modes: MIN, MID, MAX
  • Control Type: Infrared Control Handle

Filters

  • Filter Type: HEPA Filter
  • Replacement: Available at local Samsung distributor

Dust Collection

  • Dust Bin: Removable and washable
  • Dust Pack: Includes sponge and filter

Accessories

  • Telescopic Pipe: Adjustable length

Additional Features

  • Remote Control: Available with hose and body control

Samsung DJ68-00321M Vacuum Cleaner: Efficiency Meets Innovation

The Samsung DJ68-00321M vacuum cleaner is a testament to Samsung's commitment to combining cutting-edge technology with practical functionality. Designed for indoor use, this vacuum cleaner is engineered to deliver optimal cleaning performance with its versatile power control options, including MIN, MID, and MAX settings to cater to different cleaning needs, such as delicate surfaces or heavily soiled carpets. Its ergonomic design includes a remote handle control, ensuring ease of use and convenient operation, while the telescopic pipe allows for easy adjustment to reach various surfaces. The DJ68-00321M also features an efficient dust collection system, incorporating a HEPA filter to ensure dirt and allergens are effectively captured, promoting a healthier living environment. Maintenance is straightforward, with easily accessible filters and dust bins that ensure longevity and sustained performance. Whether tackling everyday dust or stubborn pet hair, the Samsung DJ68-00321M is equipped to handle a wide range of cleaning challenges with ease and efficiency.