Most common
problems & fixes

Is your Samsung SMH1927B letting you down? Don't worry, we're here to help. Check out our list of the most common problems and how to fix them yourself.

Display and/or oven is not working

Plug is not properly connected to a grounded outlet

Ensure the plug is properly connected to a grounded outlet

Operating noise is too loud

Normal operational noise or abnormal continuous noise

If abnormal, contact Samsung Call Center

Cook top lamp is too dim

Lamp brightness set to low

Set the lamp brightness level to high

Sparks or arcing

Metallic utensils, cookware, or metal ties in the oven

Remove any metallic items and use narrow foil strips

View all problems & fixes

Quick setup

Follow these easy steps to get your Samsung SMH1927B Oven up and running in no time.

1

Unpack and Inspect

Carefully unpack your microwave oven and check for any damage such as dents on the interior or exterior of the oven, broken door latches, or a door that is not aligned correctly. If you find any damage, do not operate the oven and notify your dealer immediately.

2

Wipe the Interior

Wipe the inside of the oven with a damp cloth to remove any dust or residues from manufacturing or shipping.

3

Install the Roller Ring

Install the pre-assembled roller ring into the indentation at the center of the microwave oven's interior.

View the rest of the steps

Eco-Friendly & Efficient

Did you know the user manual for the Samsung SMH1927B,W,S/XAA is made with 100% recycled paper? Talk about being eco-friendly! Plus, with its Eco Mode, you can reduce standby power usage, making it a friend to both your wallet and the planet!

Spacious Cooking

With a roomy oven cavity of 1.9 cubic feet, this microwave has space for all your culinary creations. Whether it's reheating leftovers or cooking a full meal, this microwave has got you covered!

Troubleshooting

The Samsung SMH1927B Oven has some known problems that occur often. Here are some easy to do solutions for the problems or error codes your Samsung might be giving you.

Power Outage Indicator

The time indicator displays: 88:88 If a power outage has occurred, reset the clock and any cooking instructions. If no power outage occurred, remove the plug from the outlet, wait ten seconds, and plug it in again.

Operating Noise

The microwave makes noise during operation This is normal. However, if an abnormal sound is heard continuously, contact the Samsung Call Center at 1-800-726-7864.

Dim Cooktop Lamp

The cooktop lamp is too dim Set the lamp brightness level to high. If the problem persists, refer to the instructions for replacing the charcoal filter in the user’s manual.

More Troubleshooting

Product Registration

Register your Samsung SMH1927B,W,S/XAA Oven at www.samsung.com/register to ensure prompt customer service and warranty coverage.

Oven Specifications

The oven cavity measures 1.9 cu ft, with a 1000 Watts power output and a power consumption of 1700 Watts. The outside dimensions are 29 7/8” (W) x 16 15/16” (H) x 17 5/16” (D).

Cooking Features

Utilize Sensor Cooking buttons for preset power levels and times. Features include Auto Defrost, Soften/Melt, Custom Cook, and Eco Mode which minimizes power usage during standby.

Cleaning and Maintenance

For optimal performance and longevity, clean the interior and exterior regularly. Replace the charcoal filter and grease filter as needed.

Safety Precautions

The appliance contains chemicals known to cause cancer and reproductive harm. It can expose you to benzene, formaldehyde, carbon monoxide, and toluene. Always adhere to safety instructions to avoid burns, electric shock, or fire.

Power Levels

The oven features 10 power levels including options like defrost, medium, and high, allowing for optimal cooking power customization.

Child Lock Function

Activate the Child Lock feature to prevent unintended operation, ensuring safety when children are around.

Warranty Information

The oven comes with a one-year parts and labor warranty, and a ten-year parts warranty on the magnetron. Contact Samsung for any service inquiries.

Maintenance

Check out our tips to prevent many common issues and extend the life of your Samsung Oven.

Safety Precautions

Always read and follow all safety instructions before using the appliance to prevent risk of burns, electric shock, fire, or exposure to excessive microwave energy.

Installation Instructions

Ensure the oven is installed by a qualified technician to prevent electric shock, fire, explosion, or injury.

Grounding Instructions

This appliance must be properly grounded to avoid electric shock. Ensure the plug is easily accessible.

Power Cord Safety

Do not pull the power cord when unplugging the oven. Always pull the plug to avoid electric shock or fire.

Cleaning the Exterior

Use a soft cloth and mild detergent to clean the exterior of the oven. Avoid using harsh chemicals that may damage the surface.

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tech specs

Need more info? Please have a look at the tech specs of the watch. We’ve used Latest technology & quality materials

General Specifications

  • Model Number: SMH1927B,W,S/XAA
  • Oven Cavity: 1.9 cu ft
  • Timer: 99 minutes, 99 seconds

Electrical Specifications

  • Power Source: 120 VAC, 60 Hz
  • Power Output: 1000 Watts
  • Power Consumption: 1700 Watts

Dimensions and Weight

  • Net/Shipping Weight (ST): 56.0/63.5 lbs
  • Net/Shipping Weight (B/W): 54.7/62.0 lbs
  • Outside Dimensions: 29 7/8”(W) X 16 15/16”(H) X 17 5/16”(D)
  • Oven Cavity Dimensions: 20 13/16”(W) X 10 13/16”(H) X 14 9/16”(D)
  • Shipping Dimensions: 33 3/8”(W) X 19 7/16”(H) X 20 3/16”(D)

Control Features

  • Controls: 10 power levels, including defrost

Samsung SMH1927B,W,S/XAA Over-the-Range Microwave Oven

The Samsung SMH1927B,W,S/XAA over-the-range microwave oven offers a spacious 1.9 cubic feet oven cavity, making it ideal for cooking large meals or reheating multiple dishes simultaneously. With a power output of 1000 Watts and power consumption of 1700 Watts, this microwave provides efficient cooking performance. It features a kitchen timer that can be set up to 99 minutes and 99 seconds, giving you ample flexibility for various cooking needs. The unit includes 10 power levels, including a defrost option, allowing precise control over your cooking preferences. Designed with user convenience in mind, this microwave offers a range of functionalities such as an Eco Mode to reduce standby power usage, sensor cooking buttons for automatic adjustment of cooking time and temperature, and a custom cook button to store your personalized cooking settings. The sleek exterior dimensions of 29 7/8 inches in width, 16 15/16 inches in height, and 17 5/16 inches in depth ensure that it fits seamlessly into your kitchen space while adding a modern touch. Additionally, the robust design with a net weight of approximately 56 lbs ensures durability and reliability, making it a valuable addition to any kitchen.