Most common
problems & fixes

Is your Samsung SMH5165STG letting you down? Don't worry, we're here to help. Check out our list of the most common problems and how to fix them yourself.

Neither the oven’s display nor the oven operate.

The plug is not properly inserted into a grounded outlet or the outlet is controlled by a wall switch that is turned off.

Properly insert the plug into a grounded outlet and ensure the wall switch is turned on.

The food is cooked too slowly.

The oven is not on its own 20 amp circuit line, causing a voltage drop.

Move the oven to its own 20 amp circuit line.

You see sparks or arcing.

Metallic utensils, cookware, or metal ties are in the oven, or foil is too close to the interior oven walls.

Remove metallic items and ensure foil is at least one inch away from the oven walls.

The turntable makes noises or sticks.

The turntable and roller ring are not positioned correctly, or they are dirty.

Clean the turntable, roller ring, and oven floor and ensure they are positioned correctly.

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Quick setup

Follow these easy steps to get your Samsung SMH5165STG Oven up and running in no time.

1

Unpack and Inspect the Oven

Unpack your microwave oven and check to make sure that you have all the parts including the glass tray, roller guide ring, charcoal filter, grease filter, exhaust adaptor, hardware kit, user and installation manuals, top and wall templates, and registration card. Examine the oven for any damages such as dents on the interior or exterior, broken door latches, cracks in the door, or a door that is not aligned correctly. If there is any damage, do not operate the oven and notify your dealer immediately.

2

Remove Foreign Substances

Remove all foreign substances such as dust or water from the power plug terminals and contact points using a dry cloth on a regular basis.

3

Wipe the Inside of the Oven

Wipe the inside of the oven with a damp cloth to ensure it is clean before first use.

View the rest of the steps

Luxurious Look

With its sleek STSS exterior, the Samsung SMH5165STG microwave adds a touch of luxury to your kitchen, perfectly matching with other appliances for a harmonious look!

Controllable Ventilation System

You can set the vent orientation according to your kitchen's duct location. Choose between High, Low, or Off depending on your cooking needs!

Troubleshooting

The Samsung SMH5165STG Oven has some known problems that occur often. Here are some easy to do solutions for the problems or error codes your Samsung might be giving you.

Power goes off before the set time has elapsed

The microwave's power is interrupted before the cooking cycle is completed. This may occur due to a power outage or an internal fault. Remove the plug from the outlet, wait ten seconds, then plug it in again. If there was a power outage, reset the clock and any cooking instructions.

88:88 display

This indicates a power outage has occurred, and the microwave's clock needs to be reset. Reset the clock and re-enter any cooking instructions.

Sound On/Off indicator

The microwave has a feature to turn the sound on or off as per user preference. Touch the designated pad to toggle the sound feature on or off.

More Troubleshooting

Luxurious Design

The Samsung SMH5165STG oven features a STSS exterior, offering a luxurious look that seamlessly integrates with other kitchen appliances to enhance the overall kitchen interior.

One Touch Instant Cook Pad

The oven is equipped with instant cooking menus for frequently used items, optimizing cooking conditions to enhance performance and save time.

Cooktop Lighting

The oven features cooktop lighting, which can be adjusted to high, low, or off, to assist during cooking and improve visibility.

Warranty Information

The product is covered by a one-year parts and labor warranty and a ten-year parts warranty for the magnetron, applicable to products purchased and used in Canada.

Controllable Ventilation System

This oven allows customization of the vent orientation based on duct location and presence, enabling an adaptable setup for your kitchen's needs.

Child Safety Lock

A child safety lock function is included to prevent unintended operation by children, offering peace of mind in households with young kids.

Specifications

The oven has a cavity size of 1.6 cuft, 10 power levels including defrost, and a timer setting of up to 99 minutes and 99 seconds. It operates on a 120 VAC, 60 Hz power source, with a power consumption of 1500 Watts and an output of 900 Watts.

Safety Precautions

Users are advised to read all safety instructions to mitigate risks such as burns, electric shock, fire, personal injury, or exposure to excessive microwave energy.

Maintenance

Check out our tips to prevent many common issues and extend the life of your Samsung Oven.

Regular Cleaning

Keep the inside of the oven clean to ensure efficiency and prevent damage. Wipe up spills immediately using a damp cloth with mild soap. Regularly clean the turntable, roller ring, and oven floor to prevent accumulation of food particles and spattered oils.

Checking for Damage

Inspect the oven for any damages such as dents, broken door latches, cracks in the door, or misalignment. If you notice any damage, do not operate the oven and notify your dealer immediately.

Avoiding Repairs

Never attempt to repair, disassemble, or modify the oven yourself. High voltage inside the oven can be dangerous, so always contact a qualified service center for any repairs.

Proper Usage

Do not operate the oven if it's damaged, especially if the door does not close properly. Always ensure that no objects are placed between the oven front face and the door.

Avoiding Overcooking

If the oven is set to cook for more than 25 minutes, it will automatically adjust itself to 70 percent power after 25 minutes to prevent overcooking.

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tech specs

Need more info? Please have a look at the tech specs of the watch. We’ve used Latest technology & quality materials

General Specifications

  • Model Number: SMH5165STG
  • Oven Cavity: 1.6 cuft

Controls

  • Power Levels: 10 power levels, including defrost
  • Timer: 99 minutes, 99 seconds

Power

  • Power Source: 120 VAC, 60 Hz
  • Power Consumption: 1500 Watts
  • Power Output: 900 Watts

Dimensions

  • Oven Cavity Dimensions: 20 3/32”(W) X 9 3/8”(H) X 14 3/8”(D)
  • Outside Dimensions: 29 7/8”(W) X 16 1/2”(H) X 15”(D)
  • Shipping Dimensions: 33 3/8”(W) X 19 15/16”(H) X 19 13/32”(D)

Weight

  • Net Weight: 45.4 lbs
  • Gross Weight: 54.3 lbs

Warranty

  • General Warranty: One (1) year parts and labor
  • Magnetron Warranty: Ten (10) years parts warranty

Samsung SMH5165STG Over-the-Range Microwave

The Samsung SMH5165STG over-the-range microwave oven brings both style and functionality to your kitchen space. With a spacious 1.6 cubic feet oven cavity, this microwave is designed to handle a variety of cooking tasks with ease. It features a sleek stainless steel exterior that complements modern kitchen appliances, providing a luxurious look. The microwave offers ten power levels, including a defrost setting, ensuring precise control over your cooking. With a power consumption of 1500 watts and a 900-watt power output, the SMH5165STG can efficiently handle everything from reheating leftovers to preparing full meals. Its dimensions are tailored for easy installation over a range, with an exterior width of 29 7/8 inches. Additional features include a controllable ventilation system, one-touch instant cook pads for convenience, and a child safety lock to prevent unintended use. The user-friendly control panel allows for simple operation, and the microwave's cook-top lighting ensures you can clearly see your cooking surface. This model is backed by Samsung's reliable warranty, providing peace of mind with every use. Whether you're defrosting, reheating, or cooking, the Samsung SMH5165STG is an excellent choice for enhancing your kitchen's efficiency and aesthetic appeal.