Most common
problems & fixes

Is your Samsung VCDC20** letting you down? Don't worry, we're here to help. Check out our list of the most common problems and how to fix them yourself.

Motor does not start

Possible issues with the cable, plug, or socket

Check the cable, plug, and socket; allow the unit to cool down

Cord does not rewind fully

Cord may be stuck or not extended enough

Pull the cord out 2-3 meters and press the cord rewind button

Vacuum cleaner does not pick up dirt

Blockage in hose or filters may be dirty

Check hose and replace if required; check and clean filters

Low or decreasing suction

Filters may be dirty or out of condition

Clean or replace filters as per instructions

View all problems & fixes

Quick setup

Follow these easy steps to get your Samsung VCDC20** Vacuum Cleaner up and running in no time.

1

Unpacking and Initial Inspection

Carefully remove the vacuum cleaner and all its components from the packaging. Inspect each part for any visible damage and ensure that all accessories are included as per the manual's checklist.

2

Assembling the Cleaner

Attach the telescopic pipe to the hose handle. Connect the other end of the hose to the suction inlet on the main body of the vacuum cleaner. Adjust the length of the telescopic pipe by sliding the length control button located in the center of the pipe.

3

Installing the Dust Bin

Ensure the dust bin is empty and clean. Insert the dust bin into the main body of the vacuum cleaner until you hear a 'click' sound, indicating it is securely in place.

View the rest of the steps

Pet Hair Whisperer

The Samsung VCDC12** and VCDC20** come with a special pet brush that makes picking up pet hair a breeze. Your furry friends have met their match!

Power Modes Galore

With MIN, MID, and MAX settings, these vacuums let you choose the perfect power level for every type of floor. From delicate curtains to messy carpets, you're all set!

Troubleshooting

The Samsung VCDC20** Vacuum Cleaner has some known problems that occur often. Here are some easy to do solutions for the problems or error codes your Samsung might be giving you.

Motor does not start

The vacuum cleaner's motor is not functioning, possibly due to an electrical issue. Check the cable, plug, and socket for any connection issues. Allow the unit to cool down if overheating is suspected.

Cord does not rewind fully

The power cord is not retracting into the vacuum cleaner as it should. Pull the cord out 2-3 meters and press the cord rewind button to assist in retracting the cord.

Vacuum cleaner does not pick up dirt

The vacuum cleaner is not effectively collecting dirt, indicating a potential blockage or filter issue. Inspect the hose for blockages and replace if necessary. Additionally, check and clean the filters as outlined in the manual.

More Troubleshooting

Indoor Use Only

The Samsung VCDC12** and VCDC20** Vacuum Cleaners are designed for indoor use only. To ensure safety and optimal functionality, it is important to adhere to this guideline.

Handling Instructions

Do not carry the vacuum cleaner by holding the hose. Instead, use the handle on the vacuum cleaner set to ensure secure and safe maneuvering.

Voltage Compatibility

Before switching on the vacuum cleaner, ensure that the voltage of your electricity supply matches the voltage indicated on the rating plate located at the bottom of the cleaner.

Suction Power Adjustment

Adjust suction power based on the surface being cleaned. For delicate surfaces, such as net curtains, use the minimum setting, while for hard floors and heavily soiled carpets, use the maximum setting.

Emptying the Dust Bin

Empty the dust bin before it reaches full capacity to maintain efficiency. This can be done by removing the dust bin, separating the cover, disposing of the dust, and securely closing it.

Battery Replacement

If the vacuum cleaner does not operate correctly, consider replacing the batteries. Ensure proper handling to maintain the longevity of the appliance.

Safety Precautions

Before operating the vacuum cleaner, users are advised to thoroughly read the manual and retain it for future reference. Adhering to the safety information is crucial to prevent any hazards or injuries.

Power Cord Management

Unplug the vacuum cleaner when it is not in use. Always turn off the power switch before unplugging to prevent electrical hazards.

Wet Surfaces

Do not use the vacuum cleaner on wet rugs or floors, and never use it to suck up water to avoid damage to the appliance and ensure user safety.

Filter Maintenance

Regularly check and clean the filters to maintain optimal suction power and prevent overheating. If filters are worn out, replace them with new ones.

Blockage Prevention

Always check for blockages and remove any obstructions from the hose or telescopic pipe to ensure smooth operation and prevent damage to the vacuum cleaner.

Prohibited Materials

Avoid using the vacuum cleaner to pick up matches, live ashes, or cigarette butts. Keep it away from heat sources to prevent deformation or discoloration of plastic parts.

Maintenance

Check out our tips to prevent many common issues and extend the life of your Samsung Vacuum Cleaner.

Safety Precautions

Before operating the Samsung VCDC12** or VCDC20** vacuum cleaner, thoroughly read the manual and retain it for reference. Ensure the appliance is used indoors only.

Prevent Blockages

Regularly check for blockages in the hose and remove them. If the vacuum doesn't pick up dirt effectively, inspect and replace the hose if necessary.

Maintain Suction Power

If you notice low or decreasing suction, clean the filter as per the instructions. Replace filters if they are in poor condition to maintain optimal performance.

Prevent Overheating

Regularly check and clean the filters as instructed to prevent the vacuum body from overheating.

Handle Static Electricity

To reduce static electricity discharge, decrease the power suction setting.

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tech specs

Need more info? Please have a look at the tech specs of the watch. We’ve used Latest technology & quality materials

General Features

  • Product Type: Vacuum Cleaner
  • Models Covered: VCDC12**, VCDC20**

Safety Information

  • Indoor Use Only: Yes
  • Voltage Requirement: Ensure voltage matches rating plate
  • Wet Usage Prohibition: Do not use on wet surfaces or to suck up water

Operating Features

  • Control Types: Body Control Type, Handle Control Type
  • Power Modes: MIN, MID, MAX
  • Cord Rewind: Automatic, with cord rewind button

Cleaning and Maintenance

  • Dust Bin Status: Empty before full
  • Filter Maintenance: Clean or replace filters as needed
  • Cleaning Accessories: Telescopic pipe, dusting brush, crevice tool

Special Features

  • Pet Brush Availability: Optional, for improved pick-up of pet hair

Troubleshooting

  • Blockages: Check and clear hose or pipe
  • Suction Issues: Check filters and clean or replace if needed
  • Overheating: Check filters and reduce power suction

Samsung VCDC12** Vacuum Cleaner

The Samsung VCDC12** vacuum cleaner is a versatile and efficient cleaning solution designed to cater to modern households' needs. Engineered for optimal performance, this vacuum cleaner boasts advanced suction technology that ensures thorough cleaning on various surfaces, from delicate carpets to hard floors. Its ergonomic design includes a telescopic pipe that can be adjusted for ease of use, and the innovative handle control type allows for seamless operation through intuitive infrared signals. The VCDC12** also features an efficient dust collection system, making it an excellent choice for those with allergies, as it minimizes dust particles in the air. With its user-friendly interface and powerful performance, the Samsung VCDC12** stands out as a reliable partner in maintaining a pristine home environment.