Most common
problems & fixes

Is your Philips 499P9 letting you down? Don't worry, we're here to help. Check out our list of the most common problems and how to fix them yourself.

No Picture (Power LED not lit)

Power cord not plugged in properly

Make sure the power cord is plugged into the power outlet and into the back of the display

Horizontal flicker appears

Improper image settings

Adjust the image using the 'Auto' function in OSD Main Controls

Sound not working from monitor’s speakers when connected with Macbook NB

Incorrect sound settings

Fine-tune the sound of the device settings

Display not showing sharp text, displaying jagged characters

Display not set to native resolution

Set the display to its native resolution of 5120 x 1440 @ 60 Hz

View all problems & fixes

Quick setup

Follow these easy steps to get your Philips 499P9 Monitor up and running in no time.

1

Unpack the Monitor

Carefully remove the monitor from its packaging, ensuring all components such as cables and the remote control unit are included.

2

Install the Base

Place the monitor face down on a soft surface to prevent scratching. Hold the neck with both hands and gently attach it to the VESA mount area until the latch locks the neck. Use a screwdriver to tighten the assembly screws, securing the neck to the monitor.

3

Connect Power Supply

Firmly connect the power cord to the AC power input on the back of the monitor.

View the rest of the steps

Ultra-Wide Wonder!

The Philips 499P9 boasts a gigantic 48.8-inch screen with a 32:9 aspect ratio. It's like having two 27-inch monitors side by side, perfect for multitasking or an immersive gaming experience!

Pop-Up Webcam Magic!

Say cheese! The 499P9 features a nifty pop-up webcam that appears only when you need it. Plus, it's equipped with Windows Hello facial recognition, logging you in faster than you can say 'password!'

Troubleshooting

The Philips 499P9 Monitor has some known problems that occur often. Here are some easy to do solutions for the problems or error codes your Philips might be giving you.

Image appears distorted or text is fuzzy

The display resolution is not set to the display's native resolution. Adjust the PC’s display resolution to match the display’s recommended screen native resolution.

Green, red, blue, dark, and white dots appear on the screen

These dots are normal characteristics of the liquid crystal technology. Refer to the pixel policy for more details on acceptable defect levels.

Power on light is too strong and disturbing

The brightness of the power on light is set too high. Adjust the power on light using the power LED Setup in OSD main controls.

More Troubleshooting

Display Panel and Size

The Philips 499P9 Monitor is equipped with a VA display panel featuring a W-LED backlight system. It boasts a substantial panel size of 48.8 inches (124 cm) and an expansive aspect ratio of 32:9, providing an immersive visual experience.

Connectivity Options

Extensive connectivity options are available, including 2x HDMI 2.0, 1x DisplayPort 1.4, 1x USB-C, and 3x USB-A ports. The monitor also features an RJ-45 Ethernet LAN port for network connectivity.

Built-in Features

The Philips 499P9 includes built-in 5W speakers and a 2.0-megapixel webcam with a microphone and LED indicator, designed for Windows Hello facial recognition.

Energy Efficiency

In terms of power consumption, the monitor uses approximately 82W during normal operation, with a sleep mode consumption of less than 0.3W. It features an ECO mode with reduced power consumption.

Resolution and Picture Quality

This monitor supports an optimum resolution of 5120 x 1440 across HDMI, DisplayPort, and USB type-C. It incorporates SmartImage and SmartContrast technologies to enhance picture quality, offering a contrast ratio of 80,000,000:1.

Power Delivery

The monitor supports USB Power Delivery up to 90W, allowing it to power compatible devices through the USB-C connection, which is ideal for laptops and other peripherals.

Ergonomic Design

For user comfort, the monitor features a tilt range of -5 to +15 degrees, swivel range of -20 to +20 degrees, and height adjustment up to 130mm.

User Convenience

Supports multiple languages for the on-screen display and offers features like LowBlue Mode to reduce harmful blue light, and EasyRead for paper-like reading experience.

Maintenance

Check out our tips to prevent many common issues and extend the life of your Philips Monitor.

Safety Precautions

Use only the controls, adjustments, or procedures specified in the user manual to avoid exposure to shock, electrical hazards, and/or mechanical hazards.

Proper Ventilation

Do not block the ventilation holes on the monitor cabinet. Ensure the power plug and outlet are easily accessible.

Screen Protection

Avoid putting excessive pressure on the LCD panel to prevent damage.

Image Burn-in Prevention

Always activate a moving screen saver program when leaving the monitor unattended and activate a periodic screen refresh application if the display shows unchanging static content.

Environmental Constraints

Keep the display away from oil, dust, rain, water, or excessive moisture as these can cause discoloration and damage. Store and use the monitor in a temperature range of 0-40°C (32-104°F) and humidity range of 20-80% RH.

)

tech specs

Need more info? Please have a look at the tech specs of the watch. We’ve used Latest technology & quality materials

Display

  • Display Panel Type: VA
  • Backlight: W-LED system
  • Panel Size: 48.8" W (124 cm)
  • Aspect Ratio: 32:9
  • Optimum Resolution: 5120 x 1440
  • Viewing Angle: 178° (H) / 178° (V)
  • Display Colors: 16.7M (8bit)
  • Color Gamut: YES
  • HDR: PC HDR400 certified
  • Adaptive sync: YES

Connectivity

  • Signal Input source: HDMI, DisplayPort, USB-C
  • Connectors: 2x HDMI 2.0, 1x DisplayPort 1.4, 1x USB-C
  • USB Ports: USB-C X1, USB-A X3
  • Ethernet LAN: 10M/100M/1000M

Power

  • Power Consumption: 81.8 W (typ.)
  • Sleep (Standby mode): <0.3 W(typ.)
  • Off mode: <0.3 W(typ.)
  • Power Delivery: Up to 90W

Design

  • Stand Tilt: -5 / +15 degree
  • Swivel: -20 / +20 degree
  • Height adjustment: 130mm
  • VESA mount: 100×100mm
  • Product Color: Black

Philips 499P9 Monitor Overview

The Philips 499P9 is a remarkable ultra-wide monitor that redefines your viewing experience with its expansive 48.8-inch VA panel, boasting a striking 32:9 aspect ratio and a crystal-clear resolution of 5120 x 1440 pixels. This display is engineered to enhance both productivity and entertainment with features such as SmartImage, which dynamically adjusts brightness, contrast, and color sharpness for optimal image performance. With a wide viewing angle of 178 degrees, the Philips 499P9 ensures consistent color and clarity from any perspective. Connectivity is seamless with multiple input options, including HDMI, DisplayPort, and USB-C, supporting power delivery up to 90W, perfect for decluttering your workspace by reducing the need for additional cables. The monitor's ergonomic design allows for flexible adjustments, including height, swivel, and tilt, ensuring a comfortable viewing position for extended use. Additionally, its energy-efficient features, like LowBlue Mode and SmartUniformity, work together to reduce eye strain and provide consistent brightness, making it an ideal choice for both work and play.