Most common
problems & fixes

Is your Samsung RS265LA** letting you down? Don't worry, we're here to help. Check out our list of the most common problems and how to fix them yourself.

Refrigerator does not work or does not cool sufficiently

Power plug may not be properly connected or the temperature control might be set incorrectly.

Check the power connection and set the temperature control to the correct setting.

Ice is not dispensed

Ice making function might be stopped, or there might be no ice in the storage unit. The water line may not be connected, or the shut-off valve could be closed.

Ensure the ice making function is active, check the ice storage, and verify the water line connection and that the shut-off valve is open.

Unusual noise or sounds

The floor might not be leveled or stable, or the refrigerator might be too close to the wall.

Level the floor and ensure the refrigerator is placed at an appropriate distance from the wall.

Food in the refrigerator is frozen

The temperature control may be set too low.

Adjust the temperature control to a warmer setting.

View all problems & fixes

Quick setup

Follow these easy steps to get your Samsung RS265LA** Refrigerator up and running in no time.

1

Check the Dimensions and Location

Ensure the refrigerator can pass through entrance doors and is placed in a location with easy access to the water supply, away from direct sunlight, and on a level floor.

2

Install the Refrigerator

Place the refrigerator with reasonable clearance between the wall and the refrigerator, following installation instructions. Ensure it is properly installed and leveled.

3

Connect the Water Supply Line

Turn on the main water supply and shut-off the valve of the water supply line. Run water through the dispenser until the water runs clear for approximately 6-7 minutes.

View the rest of the steps

Xtra FreshTM

Keep your veggies and fruits fresher for longer with optimized humidity control!

CoolSelect ZoneTM Drawer

Quickly chill, thaw, or cool items with just a touch! Perfect for those spontaneous get-togethers!

Troubleshooting

The Samsung RS265LA** Refrigerator has some known problems that occur often. Here are some easy to do solutions for the problems or error codes your Samsung might be giving you.

Filter Indicator Orange

The filter has 1 month left before it needs to be changed. Ensure you have a replacement water filter ready. Plan to change it within the next month to maintain water quality and appliance efficiency.

Filter Indicator Red

Immediate replacement of the water filter is strongly recommended. Replace the water filter immediately to ensure optimal performance and water quality. Failing to do so may impact the appliance's functionality.

Reset Filter Indicator

The filter indicator needs to be reset after changing the water filter. Press the Ice Type and Child Lock buttons simultaneously for 3 seconds to reset the indicator light. This action will ensure the appliance recognizes the new filter.

More Troubleshooting

Xtra FreshTM Feature

The Xtra FreshTM feature provides optimized humidity control to keep vegetables and fruits fresh for longer periods.

CoolSelect ZoneTM Drawer

Available in models RS267 and RS269, this feature allows users to quickly chill, thaw, and cool items using Quick Cool, Thaw, and Select buttons. The drawer can be set to Soft Freeze, Cool, or Chill to control its temperature.

Child Lock Feature

The refrigerator includes a child lock feature to prevent accidental changes to the Freezer and Fridge temperature settings, while still allowing the use of water and ice dispensers.

Twin Cooling System

The Twin Cooling System features separate evaporators for the refrigerator and freezer, enhancing the freshness of stored food.

Door Design

The refrigerator doors are designed to ensure they close securely and remain sealed, enhancing energy efficiency.

Soft Freeze Option

When selected, the temperature of the CoolSelect ZoneTM Drawer is maintained at 23°F (-5°C), which helps keep meat and fish fresh longer.

Deodorizer

The refrigerator includes a reusable deodorizer that keeps the air inside fresh and odor-free.

Dimensions and Capacity

The refrigerator has a width of 36 inches, case height of 69 inches, height with hinge of 70 inches, and a depth without door of 30 inches. It has a capacity of 26.1 cubic feet.

Ice Type Button

This button lets users select between Cubed or Crushed Ice or to turn the ice maker off.

Water and Ice Dispenser

The dispenser cannot be used without a water filter cartridge, as the water line blocks at the water supply. Replacement filters can be ordered from Samsung.

Thaw Feature

The Thaw option in the CoolSelect ZoneTM Drawer is designed to bring meats to a half-frozen state, making them easier to cut for cooking. Thaw times vary based on weight.

Installation Considerations

Ensure there is enough clearance around the refrigerator during installation to reduce power consumption. The refrigerator should be leveled properly to function efficiently.

Maintenance

Check out our tips to prevent many common issues and extend the life of your Samsung Refrigerator.

Water Filter Maintenance

Replace the water filter cartridge regularly to maintain the quality of water and ice. If the water or ice starts tasting strange, it may be time to change the filter. Make sure to flush the system after installing a new filter.

Temperature Control

Ensure that the temperature control on the display panel is set correctly. This will prevent the refrigerator from working inefficiently and help maintain the freshness of stored food.

Proper Installation and Leveling

Install the refrigerator in a location with easy access to the water supply. Ensure that the refrigerator is properly leveled to prevent door alignment issues and ensure efficient operation.

Food Storage Practices

Wrap food securely using foil or other suitable materials. This will prevent odors and mold growth. Ensure that food is stored in appropriate sections of the refrigerator to maintain freshness.

Cleaning and Maintenance

Clean the refrigerator's exterior with a mild detergent and soft cloth. Avoid using harsh chemicals like Benzene or Thinner. Regularly clean the interior and accessories to prevent mold and odors.

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tech specs

Need more info? Please have a look at the tech specs of the watch. We’ve used Latest technology & quality materials

Design

  • Type: Side by Side Refrigerator
  • Dimensions (W x H x D): 36" x 69" x 35"

Capacity

  • Total Capacity: 26.1 Cu. Ft

Features

  • Xtra FreshTM: Optimized humidity control keeps vegetables & fruits fresh
  • Deodorizer: Reusable deodorizer keeps air fresh and odor free
  • CoolSelect ZoneTM Drawer: Options for Quick Cool, Thaw, Soft Freeze, Cool, or Chill
  • Twin Cooling System: Separate evaporators for refrigerator and freezer

Convenience

  • Ice Type Button: Choose Cubed, Crushed Ice or Ice Off
  • Door Alarm: Beeper sounds if door is open

Storage

  • Wine Shelf: Available on RS267/RS269
  • Foldable Shelf: Available on RS267/RS269
  • Xtra SpaceTM: Additional vertical room in freezer

Samsung RS265LA, RS267LA, RS269LA Refrigerators

The Samsung RS265LA, RS267LA, and RS269LA series of side-by-side refrigerators combine sleek design with innovative features to provide an exceptional cooling experience. With dimensions that fit seamlessly into most kitchen spaces, these models boast a generous storage capacity of 26.1 cubic feet, making them ideal for families and avid home cooks alike. The Twin Cooling System ensures that the refrigerator and freezer sections operate with their own evaporators, maintaining superior humidity levels and preventing odor transfer between compartments. The RS267LA and RS269LA models offer the versatile CoolSelect Zone™ Drawer, which allows users to quickly chill, thaw, or soft freeze items at the touch of a button, adding an extra layer of convenience for food storage. Additionally, features like the Xtra Fresh™ humidity-controlled crisper drawers keep fruits and vegetables fresher for longer, while the Power Freeze and Power Cool options provide rapid cooling performance. Designed with user-friendly digital controls and a sleek, modern finish, these refrigerators not only enhance the aesthetic of any kitchen but also deliver efficient and reliable functionality.